SHIPPING & RETURNS

Shipping Policy

Each PKNMX candle is made to order and takes 2-3 working days to process.

 

Orders will be shipped twice a week via Royal Mail 1st or 2nd Class:

  • Orders received by Wednesday 9pm will be shipped the Friday of that same week.

  • Orders received after Wednesday 9pm (and before Sunday 9pm) will be shipped the following Tuesday.

Postage prices are dependent on both the size and number of candles ordered. Prices are calculated and listed on the product page at checkout.

If making a large order, please get in touch with me first before making the order via the contact page.

Return & Exchange Policy

If you've changed your mind about a purchase, please get in touch with me at your earliest convenience via the contact page.

If you’re dissatisfied with a product, or there is something wrong with your order, please also get in touch with me at via the contact page.

 

Returns and exchanges will be considered if the candle remains in an unused condition.